Refund policy

At TG SoundCharge, we want you to be completely satisfied with your purchase. If for any reason you are not, we offer a 14-day return policy, starting from the date you receive your item.

- Items must be returned in their original condition, unused, and with all original packaging and accessories.

- A receipt or proof of purchase is required.

- Products damaged through misuse, neglect, or accidents are not eligible for return.

**How to Initiate a Return:**

1. Contact our customer service team within 14 days of receiving your item to request a return authorization.

2. Once approved, you will receive instructions on how to return the item.

3. Ship the item back to us using a trackable shipping method.

- Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

- If approved, a refund will be processed to your original payment method within 7 business days.

- Please note that shipping costs are non-refundable.

- We only replace items if they are defective or damaged. If you need to exchange an item, contact us for further assistance.